63 Jobs in Farmington, PA
Nemacolin Woodlands is Hiring a Guest Service Manager Near Farmington, PA
Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
Guest Services Manager is responsible for overseeing the short and long-term growth and operations for the following area: Guest Services (including PBX, Concierge Services, VIP services and Pre-Arrival); The Guest Services Manager also assists as needed the Transportation Department (including Guest and Associate Shuttles) particularly in the Transportation Manager’s absence as well as the Front Office.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Support in the guest services operation - ensuring the execution of the resort operational standards.
- Lead and manage the pre-arrival team. In charge of contacting all guest’s prior arrival, research of potential VIP guests and personalizing the guest’s itineraries.
- Attend, lead and promote the resort pre-arrival meetings.
- Conduct daily walk through/inspections of Guest Services and Transportation areas looking for cleanliness, associate uniforms, safety issues, and housekeeping issues.
- Monitor all associate training within the department to ensure compliance with the department training plans.
- Collect, analyze, and approve weekly schedules for the Guest Services operations and potential resort audits.
- Assist all VIP guests as their point of contact during their stay.
- Attend weekly Rooms Division, Department Head, Resume and Operations meetings.
- Attend daily operation huddles.
- Assist the Director of Guest Services with any other assigned tasks.
- Other job duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Must have the ability to speak English fluently.
- At least 2 years’ experience in a leadership capacity – preferably in luxury hotels and resorts.
- Must have the ability to work varying shifts, including nights, weekends, and holidays.
- Previous experience in the hospitality industry is desirable.
- Good organizational and time management skills.
- Must have strong interpersonal relation skills.
- Must obtain computer skills, including Microsoft Office and Host SMS Products.
- Experience in guest issue resolution.
- Must be able to work under stressful situations.
- Ability to coordinate and work with other departments.
- Bachelor’s Degree preferred or an equivalent combination of education and/or experience.
Job Summary
Full Time
Accommodations
$36k-56k (estimate)
03/29/2024
06/05/2024
nemacolinwoodlands.com
Farmington, PA
<25
Accommodations
Related Companies
The job skills required for Guest Service Manager include Guest Service, Leadership, Housekeeping, Microsoft Office, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
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Listen, understand and take action.
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Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
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Step 3: View the best colleges and universities for Guest Service Manager.
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